Ace Hardware

Use online or instore

These Ace Card Terms and Conditions ("Card Terms") govern your use of Ace gift cards, including tangible gift cards, digital eGift cards, merchandise return cards, and promotional cards (each, a "Card" and collectively, the "Cards"), which are issued by Ace Incentives, Inc. ("Ace Incentives" or "we" or "us"). These Card Terms constitute a binding agreement between you and Ace Incentives. IMPORTANT: THESE CARD TERMS AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCORPORATE DISPUTE RESOLUTION TERMS THAT LIMIT YOUR LEGAL RIGHTS, INCLUDING AN ARBITRATION PROVISION, WAIVERS OF CLASS ACTIONS AND JURY TRIALS, AND LIMITATIONS ON OUR LIABILITY. BY PURCHASING, USING, OR ACCEPTING A CARD, YOU ACCEPT AND AGREE TO BE BOUND BY THESE CARD TERMS. IF YOU DO NOT ACCEPT THESE CARD TERMS, YOU ARE PROHIBITED FROM PURCHASING, USING, OR ACCEPTING A CARD.

1. Redemption. Cards are redeemable only for purchases at participating Ace Hardware locations in the United States or online at www.acehardware.com. For online purchases, (i) a maximum of three (3) Cards may be redeemed per order and (ii) the total value of Cards redeemed cannot exceed $750 per order. To find a participating Ace Hardware location, please call Customer Care toll free at 1-888-827-4223. Cards cannot be used to purchase gift cards or pay Ace Hardware accounts. Each time a Card is used, the transaction amount will be debited against the Card's available balance.
2. Reloads. Tangible gift Cards without a fixed face value purchased from participating Ace Hardware locations can be reloaded with additional value. Other Cards, including tangible gift Cards purchased online or from third-party retailers, Cards with fixed face values, eGift Cards, merchandise return Cards, and promotional Cards, cannot be reloaded. You may add value to a reloadable Card at participating Ace Hardware locations, subject to the maximum purchase limitations described in Section 8 below or the maximum face value of the card, if any, whichever is less.
3. Balance Inquiries. You can check your Card balance by calling Customer Care toll free at 1-888-827-4223 or online at www.acehardware.com/balanceinquiry ("Balance Inquiry Website"). You are not authorized to use Customer Care services or the Balance Inquiry Website to obtain any Card information unless you are the legal cardholder under these Card Terms. Any use of bots, crawlers, scripts, or other automated means to check Card balances, access data, or collect content is prohibited unless expressly authorized in each instance by Ace Incentives.
4. No Refunds or Returns. Except as required by law, Cards are non-refundable and cannot be returned, exchanged, or redeemed for cash. Unused Cards purchased from third-party retailers are subject to the gift card return policies of such retailers.
5. Lost or Stolen Cards. Contact Customer Care at 1-888-827-4223 immediately if your Card has been lost or stolen. Lost or stolen Cards will be replaced for the remaining Card value per Ace Incentives' records only if you present the Card number and proof of purchase (of the original purchase or most recent reload, as applicable) satisfactory to Ace Incentives.
6. Expiration and Escheat. Except as otherwise provided in these Card Terms, Cards do not expire. The underlying funds on tangible Cards issued prior to August 8, 2019 do not expire, but the tangible Card may expire. Upon expiration of the tangible Card, you may have the remaining available balance of the Card as reflected in the records of Ace Incentives, transferred to a new Card only if you present the Card number and proof of purchase satisfactory to Ace Incentives. Please call Customer Care at 1-888-827-4223 for assistance.

   Ace Incentives may be required to remit the cash value of a Card's unused balance to a state agency pursuant to the state's abandoned property or escheat laws. If we have remitted the unused balance of your Card to such a state, the Card will have a zero balance in our records and you will no longer be able to redeem the Card; however, you may be able to file a claim to reclaim your escheated property. Please contact your state's unclaimed property department for guidance.

7. Fees. Ace Incentives does not charge activation, inactivity fees or service fees in connection with Cards.
8. Maximum Purchase. Unless you have entered into a separate written agreement with Ace Incentives for the bulk purchase of Cards, you agree that (i) you shall not purchase or otherwise obtain more than $10,000 in total Card value in any one day and (ii) you shall not load or reload any individual Card with a value of more than $250 in any one day.
9. Resale. Although you may transfer a Card to a third party as a gift, resale of a Card to a third party for cash or other consideration is prohibited unless you have entered into a separate written agreement with Ace Incentives for the bulk purchase of Cards. If you wish to sell or distribute Cards, please visit our Gift Card website and click on the Corporate Bulk Gift Cards link for more information. If you resell a Card without authorization from us, we reserve the right to (i) void or cancel the Card, (ii) consider all transactions following the resale unauthorized; and (iii) retain all funds associated with the Card.
10. Unauthorized Access Devices; Tampering. Possession of an unauthorized access device is a crime. Any possession or removal of a Card outside the retail location where such Card is offered for sale prior to proper activation constitutes possession of an unauthorized access device which violates applicable law, is a violation of these Card Terms, and may result in Ace Incentives (i) voiding or cancelling the Card, (ii) invalidating all transactions, and (iii) retaining all funds associated with the Card. Do not buy or sell any Card if the packaging is broken or indicates tampering.
11. Promotional Cards. A "Promotional Card" is a Card that is provided for no cash consideration in connection with a contest, sweepstakes, giveaway, or other promotion. A Promotional Card may expire. See each Promotional Card for specific terms, restrictions, and exclusions, including any applicable expiration date.
12. Suspension; Cancellation. Ace Incentives reserves the right to suspend, void, cancel, and/or refuse to honor any Card, including invalidating all Card transactions and retaining all funds associated with a Card, in the event of failure of consideration, such as a disputed credit card charge or returned check, or if Ace Incentives suspects the Card or any Card packaging has been broken or tampered with or that the Card was obtained, is being used, or may be used fraudulently, in violation of applicable law, or in violation of these Card Terms. Please immediately report any loss, theft, or suspected fraud to Customer Care at 1-888-827-4223.
13. Disclaimer of Warranties and Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, THE CARDS AND ALL RELATED PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, AND/OR FITNESS FOR ANY PARTICULAR PURPOSE.

    TO THE FULLEST EXTENT PERMITTED BY LAW, ACE INCENTIVES, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, ARISING FROM THE CARDS OR YOUR USE OF THE CARDS OR ANY PRODUCTS OR SERVICES RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE INCENTIVES, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR USE OF ANY CARDS OR PRODUCTS OR SERVICES RELATED TO THE CARDS, OR (ii) ANY UNLAWFUL, UNAUTHORIZED, OR FRAUDULENT CONDUCT BY YOU OR BY ANY THIRD PARTY RELATED TO ANY CARD.

    CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.

14. Dispute Resolution; Arbitration; Prohibition of Class Actions. All claims arising out of or relating to any agreement with Ace and any Ace site, product, service, application, or tool, including these Card Terms (collectively, "Ace Offerings"), will be resolved exclusively through binding arbitration according to the Dispute Resolution Terms, available at www.acehardware.com/dispute-resolution-terms. The Dispute Resolution Terms are hereby incorporated by reference in these Card Terms. We both agree that all claims must be brought in an individual capacity and not as a plaintiff or class member in any purported class or representative action or proceeding.
15. Additional Terms. If you purchase or redeem a Card or check a Card balance on a website or in a mobile application, your activity on the website or in the mobile application may be subject to additional terms, including a Privacy Policy and Terms of Use. Please carefully review all such additional terms. These websites and applications may be owned and operated by third parties that are not affiliated with Ace Incentives.
16. Use of Our Intellectual Property. The purchase or use of Cards does not permit you to use the name, logo, trademarks, trade dress, copyrights, or other intellectual property of Ace Incentives or its affiliates, including images or depictions of the Cards, and such use is prohibited.
17. Miscellaneous.

    Applicable Law: The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Card Terms and any claim or dispute that has arisen or may arise between you and Ace Incentives in connection with a Card.

    Taxes: Purchasers and/or cardholders are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with a Card.

    Waiver: No delay or failure by Ace Incentives to enforce any of these Card Terms shall be a waiver of any of our rights under these Card Terms.

    Severability: The invalidity or unenforceability of any provision(s) of these Card Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Card Terms is found to be invalid or unenforceable, these Card Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

    Construction: The headings used in these Card Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Card Terms. Any reference to the term "including" means "including, without limitation."

    Survival: The provisions regarding disclaimer of warranties, limitation of liability, dispute resolution, arbitration and prohibition of class actions, these miscellaneous provisions, and any other provision that by its nature should survive termination shall survive termination of the Card Terms.